EchargePower
Welcome to the eCharge Power official website (“Website”).
To protect your shopping rights and provide a transparent purchasing experience, eCharge Power (“we”, “us”, or “our”) has established the following Return & Refund Policy. Please read this policy carefully before purchasing any products from our Website.
1. Scope of Application
This policy applies to all products purchased through the eCharge Power official website, including but not limited to:
- Shared power banks
- Related accessories and attachments
If products are purchased through third-party platforms, distributors, or authorized resellers, the return and refund policies of those channels shall apply.
2. Return Request Period
You may request a return or exchange within:
- 30 days after receiving the product;
- If the product has quality-related issues, you may request repair, replacement, or refund according to the applicable warranty policy.
Many companies in the charging equipment and consumer electronics industries commonly provide a 30-day return window and limited warranty coverage.
3. Return Conditions
To ensure your return request can be processed smoothly, returned products must meet the following conditions:
- Product has not been installed or used;
- Product remains in its original condition;
- Includes original packaging, accessories, manuals, and attachments;
- Does not affect resale value;
- Proof of purchase or order number is provided.
The following situations may not qualify for return service:
- Product has been installed or damaged by human causes;
- Missing accessories or original packaging;
- Return request submitted after the return period;
- Customized or special-order products;
- Damage caused by misuse, modification, or improper operation.
4. Returns & Exchanges for Quality Issues
If the product you received has any of the following issues:
- Damaged product
- Product malfunction
- Incorrect item shipped
- Missing accessories
- Shipping damage
Please contact us within 7 days of receiving the product and provide:
- Order number
- Description of the issue
- Photos or videos of the product
After verification, we may provide:
- Free replacement
- Replacement accessories
- Partial refund
- Full refund
Industry standards generally require customers to report shipping damage or product defects promptly after delivery.
5. Returns for Non-Quality Reasons
If a return is requested for the following reasons:
- Product is no longer needed
- Incorrect purchase
- Change of mind
- Wrong model selected
Then:
- The customer is responsible for return shipping costs;
- A 10%-20% restocking fee may apply;
- Original shipping charges are generally non-refundable.
Restocking fees are common practice in the electronics and power equipment industries.
6. Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Installed or activated devices
- Products damaged by misuse or human causes
- Customized products
- Clearance or final-sale items
- Products missing serial numbers
- Products beyond the warranty period
7. Return Process
Step 1: Contact Customer Support
Please contact us through the following methods:
- Email: support@echargepower.com
- Website: eCharge Power Contact Page
Please provide:
- Order number
- Product model
- Description of the issue
- Photos or video evidence (if applicable)
Step 2: Obtain Return Authorization (RMA)
After review and approval, we will provide:
- Return Merchandise Authorization (RMA) number
- Return address
- Return instructions
We reserve the right to reject unauthorized returns sent without prior approval.
Many power equipment companies require an RMA authorization before accepting returns.
Step 3: Ship the Product Back
Please securely package the product and return it to the designated address.
We recommend using a trackable shipping service.
8. Refund Information
Once we receive and inspect the returned product, we will notify you regarding the refund approval status.
If approved:
- Refunds will be issued to the original payment method;
- Processing usually takes 5–10 business days;
- Actual bank processing time may vary depending on the payment provider.
Industry refund processing times commonly range from 7–15 business days.
9. Order Cancellation Policy
After an order is placed:
- Unshipped orders may be canceled upon request;
- Shipped orders must follow the return process.
If you need to cancel an order, please contact customer support as soon as possible.
10. International Orders
International orders may involve:
- Customs duties
- Import taxes
- Value-added taxes (VAT)
These charges are the responsibility of the customer unless otherwise specified.
Delays caused by international shipping or customs clearance are not eligible for refunds.
11. Warranty Policy
In addition to this Return & Refund Policy, we also provide limited product warranty services.
Warranty coverage may include:
- Manufacturing defects
- Non-human-caused damage
- Functional failures under normal use conditions
Please refer to the specific product page or warranty documentation for warranty periods and details.
12. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
eCharge Power
Official Website: https://echargepower.com
Customer Support Email: support@echargepower.com
Business Hours: Monday to Friday (excluding holidays)